Global Allow & Block List
A Customer admin can globally allow or block email addresses or domains by adding them to your global Allow & Block List.
About Allowing & Blocking
Email addresses, domains and IPs (MSP level) can be allowed and blocked by being added to your Allow & Block List. It's important to understand the following when using allow and block lists:
IP Allowing (MSP level only): Spam filtering, virus filtering, banned attachments filtering and SPF checks are not performed on IPs that are on the allow list. However, RBL checks and greylisting is still applied.
Warning
Allowed IPs bypass settings put in place for your security. Ensure an IP is trusted and details are correct before adding to your allow list.
Domain & Email Allowing: Spam filtering is not performed for domains or email addresses that are on the allow list. However, RBL, SPF, greylisting, virus checking and attachment scanning are still applied.
Blocking: Spam checking is not performed on IPs, domains or email addresses that are added to your block list, they are automatically blocked.
Allow and Block List Precedence
There are four allow & block list levels in SpamTitan. Each is accessed by logging in at the appropriate access level, or by drilling down to that level as your access allows and going to the Filtering menu:
MSP Allow & Block list: Entries apply to all of an MSP's customers, all their domains and all users of those domains.
Customer Allow & Block list: Entries apply to all of a customer's domains and users of those domains.
Domain Allow & Block list: Entries apply to a single domain and all users of that domain. For example, www.example.com.
User Allow & Block list: Entries apply to a single user. For example, user@example.com.
Go to Filtering > Allow & Block List and follow the steps below to add an allowed or blocked email, domain or IP.
Adding an Allowed or Blocked Email
Go to Filtering > Allow & Block List and follow the video or steps below to add an allowed or blocked email:
Select the Emails tab.
Select Add and choose Allow Email or Block Email.
Complete the fields in the pop up:
Email to Allow/Block: an email in the form of user@example.com
Comment (optional): Optional comments about this allow or block email.
Select Allow or Block.
Adding an Allowed or Blocked Domain
Go to Filtering > Allow & Block List and follow the video or steps below to add an allowed or blocked domain:
Select the Domains tab.
Select Add and choose Allow Domain or Block Domain.
Complete the fields in the pop up:
Domain to Allow/Block: Enter the domain you want to allow or block.
Include Subdomains: If your domain is example.com and you select this option, then all domains that end in example.com will also be allowed or blocked. For example, support.example.com and products.example.com.
Comments (optional): Optional comments about this allow or block domain.
Select Allow or Block.