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TitanHQ Product Docs

Managing Quarantined Email

Go to Quarantine and select the view view-icon-small.jpg icon in the Actions column for an email to view further information for that email, including message view and source view. Quarantined email can also be deleted, forwarded, released or allowed.

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View Email Details

Select an email in quarantine to view the Details for that email.

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Message View

Select Message View to view the email as it appears in a user's mailbox. Select Show all Headers to view all email headers.

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Source View

Select View Source to view the email source.

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Actions

Select one of the four buttons - Delete, Forward, Release for Allow to perform an action on the email. See further information on each action below.

Action

Description

Delete

Select Delete to delete the email you are viewing. Deleting a message from quarantine tells SpamTitan this email is spam and so this type of message is more likely to be blocked in the future.

Note

If a message is deleted from quarantine that message will not appear in the associated users’ quarantine, or in their quarantine report.

Forward

Select Forward to enter an email address and forward an email. Once forwarded, the email is not removed from quarantine.

Release

Occasionally, an email in quarantine may have been incorrectly identified as spam. This is known as a ‘false positive’. Select Release to release an email from quarantine and automatically forward the email to the recipient.

Allow

Select Allow to add the email address of an email in quarantine to your Allow List. The email address is added to your allow list and the email is released from quarantine and delivered to the recipient.

All future emails from this sender will bypass the SpamTitan anti-spam engine, but are still scanned for viruses and banned attachments.