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TitanHQ Product Docs

Searching Quarantine

Select Quarantine and follow the steps below to search emails in quarantine.

  1. Select advanced-search-button.jpg to expand the advanced search options. Enter your search criteria:

    ST-SK-quarantine-advanced-search.jpg
    • Date From and Date To: Select a date range for your search. Overwrite the displayed date or use the calendar calendar-icon.jpg icon to select a date from the calendar.

    • Customer or Domain: An MSP admin can enter a customer name to filter the search. A Customer Admin or Domain Admin can filter using a domain.

    • Score: The spam score assigned to a message. Messages that are not analyzed for spam will have no score (for example, rejected messages).

    • Message Type: Search messages based on how they were classified by SpamTitan —Virus, Sandbox, Spam, Archive, Banned, Content-filter or select All to search all message types.

    • Email Subject: Filter based on message subject. Use ‘*’ for wildcards.

    • Senders Email Address: To search by sender, enter the sender's full email address. Perform wildcard searches with an asterisk (*). For example, enter *@example.com as the sender's email address to show all users in the example.com domain. Performing very broad searches such as '*a*' may fail with a 'memory exhaustion' error.

    • Recipients Email Address: To search by recipient, enter the recipient's full email address. Perform wildcard searches with an asterisk (*). For example, enter *@example.com as the recipient's email address to show all users in the example.com domain. Performing very broad searches such as '*a*' may fail with a 'memory exhaustion' error.

  2. Select Apply to search quarantine or Clear Search to discard your search criteria.