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EncryptTitan V2

Customer Account Setup

For a customer to use EncryptTitan, a number of settings must be configured on the EncryptTitan portal, on the mail server, and on the customer domain.

The main steps for setting up a customer account are listed here, and should be carried out in order. Select the links to jump to more specific details for each one.

Setting up your customer account:

  1. Add the domain.

    1. To send encrypted emails, you'll need to add your customer domain. Go to Configurations > Domain setup and select Add domain. See Add Domain in Domain Setup for more details.

  2. Enable the required encryption delivery methods, adding keywords as required.

    1. Set up the email encryption delivery methods required for this customer by going to Configurations > Email Security. The following three delivery methods can be used:

  3. Update your SPF and DKIM entries.

    1. Set up SPF and DKIM on each domain that has been added to EncryptTitan. See Setting Up SPF and DKIM for more details.

    2. After carrying out the SPF and DKIM setup on each domain, you'll need to verify the setup on the EncryptTitan portal by going to Configurations > Domain setup. Select the checkbox beside the domain you want to verify, and select Verify domain. Then select Verify in the popup window. The table should then show SPF and DKIM status Verified.

  4. Configure your Mail Server.

    1. Capture the mail server setup details by going to Configurations > Domain setup and selecting Outbound servers. Select your corporate mail server type from the dropdown menu. See Outbound Server in Domain Setup.

    2. Next, you'll need to configure the platform you use to send outbound email through the EncryptTitan encryption gateway. Select from the instructions below:

  5. Add your EncryptTitan end users (Identities).

    1. Add Identities to the system which are the end users who will send secure emails. Go to Configurations > Identities and see Adding Identities for details.

  6. Set your Service Identity.

    Setting up a service identity and assigning it during email security setup ensures that users in your domain can successfully send encrypted emails. This is a mandatory step if you want users on the domain to be able to send emails for encryption, even when they have not completed their account setup or if they have not yet been added as an identity.

    1. Go to Configurations > Identities and select the end user (identity) to set up as a service account.

    2. Select the checkbox and select Service identity. You can select select either Service account or Additional administrative privileges. See Editing Identities for further details.

      Note

      If your spam filter has display name spoofing detection enabled, then it is recommended that you do not use a user alias for the service identity email address. This is because it may result in a display name false positive. It is recommended that a noreply, support, or admin alias be used, because these are unlikely to trigger a display name false positive.

    3. After assigning an identity as a service identity, go to Configurations > Email Security. In the General section, select the email of the service identity from the Service identity username dropdown menu, and select Update.

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