Email Templates
EncryptTitan sends encrypted emails to recipients, depending on the actions the sender performs while using EncryptTitan. These emails are based on templates, which you can configure in this section.
You can customize templates on the customer level, but it's not mandatory. If you don't customize templates at this level, then the templates set up on at the MSP level will be used.
The hierarchy of email templates is:
Templates customized by the enterprise administrator are available to the distributors who can customize these templates.
MSPs added by the distributor can use and customize the templates customized by the distributor.
Corporate customers added by the MSP can use and customize the templates made available by the MSP.
Without a customized template, the template added by the previous level in the hierarchy will be used for sending the emails.
To edit a template, select the template and then select Edit.
You can change the text and logos, but fields marked by dollar signs cannot be modified. You can also insert and change the URLs by using the Insert Link button:
At the bottom of the template, you can select from three views:
Design: This is the default view and the one that enables you to design your template.
HTML: Select HTML if you want to view the html code for your template.
Preview: When you're finished designing your template, select Preview to see how it will appear in email format for your recipient.