Gathering OTG 2 Logs for Troubleshooting
Follow the steps below to gather OTG 2 for Windows log files. You may be asked to do this as part of a troubleshooting process.
Right mouse click on the OTG icon
in your Windows taskbar and a floating menu displays.Click Diagnosis... and the Diagnosis window displays.
To gather basic diagnostic data:
Click Copy to Clipboard and then paste the text to the location you want, or
Click Collect and the basic diagnostic text is downloaded as a .zip file to the folder path specified in the Save diagnosis data field. This field can be edited and saved to change the download location.
To gather additional diagnostic data:
Check the boxes for the diagnostic data you want to collect.
Click Collect and the diagnostic data is downloaded as a .zip file to the folder path specified in the Save diagnostic data field. This field can be edited and saved to change the download location.