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WebTitan

Gathering OTG 2 Logs for Troubleshooting

Follow the steps below to gather OTG 2 for Windows log files. You may be asked to do this as part of a troubleshooting process.

  1. Right mouse click on the OTG icon webtitan-logo-small.jpg in your Windows taskbar and a floating menu displays.

  2. Click Diagnosis... and the Diagnosis window displays.

    OTG-W2-diagnosis-selected_censored_censored.jpg
  3. To gather basic diagnostic data:

    • Click Copy to Clipboard and then paste the text to the location you want, or

    • Click Collect to capture diagnostic data and logs, and have then downloaded as a .zip file to the folder path specified in the Save diagnosis data field. This field can be edited and saved to change the download location.