Moving from WebTitan OTG 1 to OTG 2 for Windows
Currently available for Chromebooks, Windows and Mac, the WebTitan OTG 2 family of agents sees the existing WebTitan OTG 1 agent being re-architected as a single-threaded application, giving more stability and security and requiring less CPU overhead from the user machine. However, this re-architecture means that there is no direct upgrade path from WebTitan OTG 1 to WebTitan OTG 2.
WebTitan OTG 1 is still supported and you can continue to use it, however, if you want to move your devices to WebTitan OTG 2 you will need to follow the guidelines below.
The WebTitan OTG 2 agent family offers other improvements:
You can remotely manage and configure OTG 2 devices after installation from WebTitan, using the device management UI.
You can view detailed device information on all your devices in WebTitan and apply global or individual configuration changes.
Reliance on a user's IP address has been removed, with OTG 2 using an EDNS tag to identify a user and their device.
You can automatically assign a specific policy to new devices during installation.
OTG 2 uses a customer-specific install key that improves security during installation. The install key can also be regenerated in the WebTitan UI if necessary.
Guidelines for moving from WebTitan OTG 1 for Windows to WebTitan OTG 2 for Windows
Ensure you read these topics:
For the purposes of these guidelines, it is important to understand that WebTitan OTG 1 for Windows creates a user and roaming location for each installation, while WebTItan OTG 2 for Windows creates a user, a virtual location, and a device.
Using the instructions in the WebTitan OTG for Windows Guide, carry out a number of test installations of WebTitan OTG 2 for Windows. Verify these test installations appear on your WebTitan Cloud and are filtering as expected.
When satisfied that the OTG 2 test installations are working as expected, delete your OTG 1 roaming locations from WebTitan Cloud. To do this, go to Environment > Locations.
Important
It is recommended to delete your OTG 1 roaming locations prior to installing OTG 2 to avoid any location confusion when OTG 2 virtual locations are added. However, if preferred, you can delete your OTG 1 roaming locations after OTG 2 installation.
It is recommended that you use the FULL_CLEAN parameter in your OTG 2 install script to fully remove any remaining OTG 1 files. More information is included in the installation instructions.
Carry out all your OTG 2 for Windows installations following the instructions in the WebTitan OTG for Windows Guide.