Platform Release Blog
December 2024
During the customer configuration process, it's no longer necessary for admins to create a connector in Azure. This had been the case if a filtering solution for outbound mail, such as SpamTitan, was being used.
Customer Configuration Process Simplified When configuring a customer account, admins no longer have to create a connector in Azure if they are using a filtering solution such as SpamTitan. The Settings > Connections page has been updated along with documentation. See Connect and Configure a Customer Account for details. |  |
November 2024
This month, links in the documentation and UI have been updated to help assist admins with the customer configuration process. When configuring customer accounts, admins will now need to use Microsoft Purview to add an NDR email address and journaling rules.
Updated Microsoft Links Added to Documentation and UI When connecting and configuring customer accounts, admins will see updated Microsoft links on both the UI and documentation. Admins will need to connect to Microsoft Purview now to add an NDR email address and journaling rules. See Add a Non-Delivery Report Email Address and Add a Journaling Rule for details. |  |
November 2024
Admins will notice several improvements this month on their Platform UI! For MSP admins there is additional guidance on the necessary steps for deleting a customer account. MSPs can also access the Partner Portal from the left nav bar, where they'll find TitanHQ marketing content they can share with their customers. Both MSP and customer admins will notice a new password icon whenever they are creating or editing passwords.
Highlighting the Removal of an Email Security Customer Account If an MSP has a customer with Email Security enabled, they must first delete the customer's journaling rule and NDR email address from their Azure tenant. These important steps are made more visible now with the addition of a checkbox on the Confirm Delete dialog box. See Removing an Email Security Account for details. |  |
 | New Password Icon Now, whenever admins are creating or editing passwords, they'll have the ability to display the password. This helps ensure that the same password is entered twice. |
Access for MSPs to the Partner Portal MSPs can easily access marketing support by selecting Partner Portal from the left nav bar. From here they'll have access to:
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October 2024
We're continuing our efforts this month to help MSPs find the information they need quicker. With the launch of the platform-level Dashboard, MSPs can see important data related to all their solutions in one place. You'll also notice that in moving to a solution-based approach, we've renamed PhishTitan to Email Security, and ArcTitan to Email Archiving. Updates on the Connections UI also help navigating the information more easily!
MSP Dashboard The MSP Dashboard is now the landing page for MSPs when they log in to TitanHQ. This allows them to see data related to all their solutions, helping them to manage issues and perform tasks quickly. If an MSP doesn't have one of the solutions, a description is provided, and they can drill down to learn more. Here's just some of the information displayed:
See MSP Dashboard for more information. | MSP Dashboard:  Learn more links available for non-purchased solutions:  |
 | New Names for Two of Our Products! The design of our centralized Platform has evolved to offer MSPs and their customers solutions for mitigating persistent cyber threats. With this in mind, we have moved to a solution-based approach, and have re-named two of our products. PhishTitan is now called Email Security, and ArcTitan is called Email Archiving. |
Simplified Instructions for Adding a Connection The Connections page has been updated to provide clear instructions for adding a customer to your account. |  |
September 2024
For increased ease and efficiency, the All Customers table has had an additional two columns added. Now MSPs can see which customers are connected to Microsoft 365 and what solutions they're using.
Solutions and Connections views added to the All Customers table The All Customers table has two new columns this month — Solutions and Connection. From the Solutions column, MSPs can see at a glance the TitanHQ solutions licensed to each of their customers. The Connection column indicates which customers are connected to Microsoft 365. For those that aren't, MSPs can select Add Connection to begin connecting and configuring a customer account. See Customers for more information. |  |
August 2024
With the expansion of the TitanHQ Platform, the MSP License Usage page has been updated. Now MSPs can view license usage details for each of their solutions.
License Usage per Solution MSPs can now filter the license usage for each of their solutions from the License Usage page. The addition of a new dropdown menu lets them select the solution they want and the license usage details automatically update in two new sections. The Solution Licenses section lets them view active users compared to the number of licenses purchased for each solution. The Customer Usage section is organized on a per customer basis, where they can view the number of active users compared to the number of licenses issued. For more details, see License Usage. |   |
June 2024
This month sees the addition of two new features to the TitanHQ Platform!
We've added SAML SSO authentication and integrated ArcTitan UI access.
SAML SSO You can now configure SAML SSO in the Platform to use your existing Identity Provider as an authentication method. SAML (Security Assertion Markup Language) is a widely used solution that supports SSO (single sign-on). SAML SSO works by passing authentication information between your existing Identity Provider and the TitanHQ Platform. This means your Identity Provider becomes the authentication method for accessing the platform, and you'll no longer need to use your username and password to log in. Detailed steps for configuring SAML SSO are here. |  |
 | Integration of ArcTitan With the integration of ArcTitan into the TitanHQ Platform, subscribers can now access the ArcTitan UI from within the Platform with a single click, using Platform credentials. This release allows the creation of ArcTitan MSPs (T2 accounts) and customers (T3 accounts) from within the Platform. |