Platform

An administrator configures and manages Email Archiving.

Only administrators can reset passwords and access the Forgotten your Password? facility.

There is a single default Administrator which is used to set up the initial Email Archiving system. It is recommended that additional administrator accounts are added, for example, one for each member of IT staff who administer Email Archiving. The Data Guardian transcripts will indicate which user had logged in.

A privileged user has search access to all email in your Email Archiving system. Any searches made by privileged users raise an audit transcript that is sent to the data guardian(s).

The following restrictions can be applied to a privileged user account:

Privileged & Delete users are privileged users who also have permission to delete emails. A different user must perform the initial search, which the Privileged & Delete user can then authorize.

In all other respects, this account type is the same as a standard Privilege account.

A basic user has standard search access to one or more email addresses specified for their account. A basic user is not normally audited, so the data guardian does not receive a search transcript for them.

A data guardian is an email address to which transcripts of administrator access and privileged user searches are sent. At least one data guardian must be added to the system before you can add any local user accounts. In general, the data guardian is specified as part of your Email Archiving account setup by TitanHQ or service provider.

A data guardian account can not be associated with the same email address as a privileged & delete user account.