Threat Coach
Threat Coach is an AI-driven feature to help you understand phishing emails. Powered by TitanHQ AI, Threat Coach analyzes incoming emails for sentiment, context, tone, and potentially malicious intent. Threat indicators are highlighted and explained so that you can learn more about the threats used in phishing emails.
Note
Threat Coach is in beta testing. Not all email categories are included for analysis in this release. If an email has been analyzed, Threat Coach indicators are highlighted and explained. As beta testing continues, additional categories will be included.
To access Threat Coach, go to Incidents and select the Resolved tab.
Go to the Incident Summary page for the incident you want to view, and select the Threat Coach tab.
If the email has been analyzed, then it will display threat indicators, which are described in the Indicator Guide in the section below the email contents.
The Indicator Guide lists potential signals of a phishing email, including:
Generic Greeting: Generic or vague greetings like "Dear Customer" or "Dear User" instead of using your name.
Brand Impersonation: Mimicking well-known brands, often using a similar sender domain.
Spelling/Grammar Errors: Noticeably poor, inaccurate or incorrect spelling and/or grammar.
Request for Financial Assistance: Unexpected reqest for sensitive information or financial help from a seemingly known contact.
Urgent/Threatening Language: Urgent scare tactics; threats of account suspension, legal action, or other losses.
Requests for PII: Request for personally identifiable information like bank details, credit card, or social security number.
Suspicious URL: Links unrelated to sender's domain or mimicking a reputable branded domain.
Unexpected Reward: The promise of an unexpected gain like a tax refund or bonus from your bank.
Unrealistic Offer: The promise of big gains by providing personal information or clicking on suspicious links.