Appendix C: Use Cases for Replies from Secure Portal via Opportunistic TLS
In Email Security > General, you can allow email replies from the secure portal to be delivered directly to the identities inbox and not to the secure portal, by turning on the slider Deliver replies from the Secure Portal directly to recipient's inbox. To understand how enabling or disabling this option affects email replies, the following table provides a list of examples.
Action | Setting Enabled on Recipient Domain | Setting Disabled on Recipient Domain |
|---|---|---|
A new secure email is sent from user1@domain1 to user1@domain2. | Email arrives to the secure portal for user1@domain2 as this is a new email. | Email arrives to the secure portal for user1@domain2 as this is a new email. |
user1@domain2 replies to user1@domain1 from the secure portal. | The email arrives to user1@domain1’s mailbox directly. | The reply email arrives to the secure portal for user1@domain1. |
user1@domain2 forwards the email from the SP to user1@domain3 (outside the original sending and recipient domain). | Email arrives to the secure portal for user1@domain3, as this domain was not on the original email. | Email arrives to the secure portal for user1@domain3, as this domain was not in the original email. |
user1@domain2 forwards the email to user2@domain2 recipient. | The email arrives to user2@domain2 mailbox directly. | The reply email arrives to the secure portal for user2@domain2. |
user1@domain2 replies to the email and adds user3@domain2 as a recipient. | The email arrives to user3@domain2 mailbox directly. | The reply email arrives to the secure portal for user3@domain2. |
user1@domain2 replies to the email and adds a free email user as a recipient. | A free email user will not have a corporate account configuration, so email from the secure portal to a free mail user will always be delivered to the secure portal. | A free mail user will not have a corporate account configuration, so email from the secure portal to a free email user will always be delivered to the secure portal. |